FounderDuels

Refund Policy

Last updated

If something you bought on FounderDuels didn't work as promised, we'll put it right. See pricing for what each product includes.

The short version

  • Ask within 14 days of the charge by email or the contact form.
  • Charged in error, not delivered or broken on our side: full refund.
  • Founder Pro can be cancelled any time and runs to the end of the paid period.
  • A refund never changes a duel result, a rating or a rank.

This summary helps you find your way around. The full text below is what applies.

1.What this covers

This policy covers purchases of Official Duel, Featured Founder and Founder Pro. Payments are taken in US dollars and processed by Stripe. It doesn't affect any rights you have under consumer law where you live.

2.How to ask for a refund

Email [email protected], or use the contact form, within 14 days of the charge. Include:

  • the email address on your FounderDuels account;
  • what you bought and roughly when;
  • what went wrong.

A member of the team reviews every request and replies by email.

3.When we give a full refund

  • You were charged twice, or charged for something you didn't buy.
  • What you paid for wasn't delivered, for example an Official Duel badge that never appeared or featured placement that didn't start.
  • An Official Duel you bought was cancelled before voting opened.
  • A fault on our side stopped you using the product.

4.Partial refunds

Where part of a product has already been used, we may refund part of the price. For example, if Featured Founder placement stopped working partway through its 30 days because of a problem on our side, we'd refund the unused portion.

Founder Pro renews monthly. You can cancel any time from your billing settings, and Pro stays active until the end of the period you've paid for. We don't refund the rest of a month you've started, unless you were charged in error or the law requires it.

5.When we don't refund

  • You lost the duel, or didn't like how the votes went. Paid products never promise a result.
  • The request comes more than 14 days after the charge, unless the charge was an error.
  • The account was suspended or banned for breaking the Terms of Service or Community Guidelines.

6.Refunds never change results

Buying a product never changes votes, duel results, Founder Ratings, ranks or achievements, and neither does a refund. Every historical result stays exactly as it was decided.

7.How refunds are paid

Approved refunds go back to the original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank or card issuer. We'll email you when the refund has been issued.

8.Chargebacks

If something is wrong with a charge, please contact us before disputing it with your bank. We can usually fix it faster, and a disputed charge may pause the product while the dispute is open.